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MEL Update

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Effective September 30, 2026, Member Express Line (MEL) telephone banking will be discontinued. Members will continue to have convenient access to their accounts through Online Banking, Mobile Banking, our ATM network, branch locations, and our Member Service Center (MSC).

We understand that some members rely on MEL and want to assure you there are several convenient ways to continue accessing your accounts and services.

Online & Mobile Banking Convenience
Online Banking provides 24/7 account access from any computer or mobile device. Members can view balances, transfer funds, review transaction history, make loan payments, and much more.

ATM Access
Our ATM network provides convenient access to cash withdrawals and other services outside of branch hours.

Branch Experience
Members are always welcome to visit any of our seven branch locations for personalized, face-to-face service.

Member Service Center Support
Members can speak directly with knowledgeable representatives who can assist with account questions, transactions, service requests, and guidance on alternative access options.

Need Support/Assistance?
If you need help enrolling in online or mobile banking or if you would like to discuss any of the account access options above, please call 800-649-4646 and a member of our Member Service Center will be happy to assist. Branch/MSC Hours: Monday – Friday, 8:30 a.m. – 5:00 p.m. and Saturday, 9:00 a.m. – 12:00 p.m.

All One Credit Union is committed to providing you with friendly, personalized service and convenient access to your accounts and everyday banking needs.

Fall Shred-A-Thon – Saturday, September 26, 2026

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All One Credit Union will hold a Shred-A-Thon at its 910 West Boylston Street, Worcester, MA location on Saturday, September 26, 2026 from 9:00 AM – Noon.

Members and non-members can get rid of old, sensitive documents by shredding and recycling them at the Shred-A-Thon. All items will be shredded on site by a secure shredding service, New England Security Shredders.

Members of the community can bring up to three legal size file boxes or three 13-gallon kitchen trash bags to be shred for free. However, we will be accepting monetary donations for Habitat for Humanity during the event. The Shred-A-Thon helps raise awareness about recycling and of course the importance of shredding personal documents to protect against identity theft.

Important documents to bring to the Shred-A-Thon include bank statements, tax returns, medical bills, credit card statements and other personal documents.

For more information, please contact us at 800-649-4646 or marketing@all-onecu.com.

Pumpkin Spice and Money Insights

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Meet the All One Credit Union Certified Financial Counselors, enjoy light refreshments, and hear how we can help you set some financial goals!

6:00pm to 7:00pm
Free!

Join us at any of the following locations:

This is a free event, but registration is required (click on date above to register). All attendees are entered to win a $150 Visa Gift Card!

Questions? Call 978-466-7244.

Important Notice for TruStage Members

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Cyber Incident Update: TruStage: (Update posted on July 29, 2026)

Cyber Incident Update from TruStage: Based on the information provided publicly by TruStage, TruStage is investigating the incident, working with cybersecurity specialists, and restoring its affected systems. TruStage has publicly advised that, during this process, members who have TruStage products may experience delays accessing TruStage accounts, obtaining policy information, submitting requests, or completing certain transactions.

Based on information currently available, there is no indication that this incident has affected our core banking systems, online banking platform, mobile banking platform, payment card systems, or member deposit accounts. The incident involves TruStage’s technology systems and does not affect the security or availability of our systems.

TruStage has stated that it has not yet determined the full scope or impact of the incident, including whether member information may have been accessed. We will continue monitoring updates from TruStage and will communicate with members if notification is required under applicable laws or contractual obligations.

Members should remain cautious of potential phishing attempts related to this incident, including suspicious emails, texts, social media messages, or phone calls. Members should never share passwords, multifactor authentication codes, account credentials, or other sensitive information in response to unsolicited communications.

For the latest updates, service information, and frequently asked questions, please visit TruStage’s official service disruption pages: https://www.trustage.com/outage and https://engage.trustage.com/service-disruption-consumer.

 

Posted July 17, 2026

We are sharing an important update from TruStage regarding the recent cyber incident.

As part of their response and recovery efforts, they have proactively shut down their network and systems and are working diligently to restore both.

As a best practice in events of this nature, please do not respond to unsolicited calls or messages requesting payment, banking details, passwords or personal information.

Additionally, TruStage has launched information resources for members who may have questions or need support. See links below.

Important: Telephone Scams in our Area

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We have been made aware of an increase in fraudulent activity in our area, including spoofing our Member Service Center phone number. Please be advised that these scam phone calls going around may look like they are from All One Credit Union asking for personal identification/private information about your account. We wanted to make you aware that we do not call members asking for private account information. If you receive a call unexpectedly, it is not All One Credit Union – these calls are fraudulent in nature.

As always, please be alert and never give out your personal information unless you know it is a trusted and verified source. If you feel you may have been a victim of fraud, don’t hesitate to reach out to All One Credit Union directly, 800-649-4646.

Preventative measures:

  • Monitor your accounts
  • Never share personal information, passwords or PIN
  • Set alerts
  • Contact us with any questions or concerns at 800-649-4646

FRAUD ALERT – Phone, Text Message, and Email Scams

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It has been brought to our attention that there are phone, text message, and email scams going around appearing to be from the All One Credit Union (and/or Leominster Credit Union) “Fraud Department”.

Please be alert and NEVER give out your personal information, including debit card numbers, unless you know it is a trusted and verified source. Also, never share your Online/Mobile Banking credentials, including your password or your one-time passcode.

If you feel you may have been a victim of fraud, please don’t hesitate to reach out to All One Credit Union (AOCU) directly, 800-649-4646.