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Effective September 30, 2026, Member Express Line (MEL) telephone banking will be discontinued. Members will continue to have convenient access to their accounts through Online Banking, Mobile Banking, our ATM network, branch locations, and our Member Service Center (MSC).

We understand that some members rely on MEL and want to assure you there are several convenient ways to continue accessing your accounts and services.

Online & Mobile Banking Convenience
Online Banking provides 24/7 account access from any computer or mobile device. Members can view balances, transfer funds, review transaction history, make loan payments, and much more.

ATM Access
Our ATM network provides convenient access to cash withdrawals and other services outside of branch hours.

Branch Experience
Members are always welcome to visit any of our seven branch locations for personalized, face-to-face service.

Member Service Center Support
Members can speak directly with knowledgeable representatives who can assist with account questions, transactions, service requests, and guidance on alternative access options.

Need Support/Assistance?
If you need help enrolling in online or mobile banking or if you would like to discuss any of the account access options above, please call 800-649-4646 and a member of our Member Service Center will be happy to assist. Branch/MSC Hours: Monday – Friday, 8:30 a.m. – 5:00 p.m. and Saturday, 9:00 a.m. – 12:00 p.m.

All One Credit Union is committed to providing you with friendly, personalized service and convenient access to your accounts and everyday banking needs.

Cyber Incident Update: TruStage: (Update posted on July 29, 2026)

Cyber Incident Update from TruStage: Based on the information provided publicly by TruStage, TruStage is investigating the incident, working with cybersecurity specialists, and restoring its affected systems. TruStage has publicly advised that, during this process, members who have TruStage products may experience delays accessing TruStage accounts, obtaining policy information, submitting requests, or completing certain transactions.

Based on information currently available, there is no indication that this incident has affected our core banking systems, online banking platform, mobile banking platform, payment card systems, or member deposit accounts. The incident involves TruStage’s technology systems and does not affect the security or availability of our systems.

TruStage has stated that it has not yet determined the full scope or impact of the incident, including whether member information may have been accessed. We will continue monitoring updates from TruStage and will communicate with members if notification is required under applicable laws or contractual obligations.

Members should remain cautious of potential phishing attempts related to this incident, including suspicious emails, texts, social media messages, or phone calls. Members should never share passwords, multifactor authentication codes, account credentials, or other sensitive information in response to unsolicited communications.

For the latest updates, service information, and frequently asked questions, please visit TruStage’s official service disruption pages: https://www.trustage.com/outage and https://engage.trustage.com/service-disruption-consumer.

 

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Posted July 17, 2026

We are sharing an important update from TruStage regarding the recent cyber incident.

As part of their response and recovery efforts, they have proactively shut down their network and systems and are working diligently to restore both.

As a best practice in events of this nature, please do not respond to unsolicited calls or messages requesting payment, banking details, passwords or personal information.

Additionally, TruStage has launched information resources for members who may have questions or need support. See links below.

• A consumer FAQ web page with general information and answers to common questions.
• A claims submission page that will allow members to start a claim.