Please be aware that there are some Zelle® scams being reported. All One Credit Union (LCU) will never ask you to confirm your login credentials. If you are/were asked to provide any online banking login information, this is a scam, and you should disconnect immediately and call us directly at 800-649-4646.
Please see below for an example of a fraudulent Zelle® attempt via text message.
All One Credit Union will hold a Shred-A-Thon at its 910 West Boylston Street, Worcester, MA location on Saturday, September 17, 2022 from 9:00AM – Noon.
Members and non-members can get rid of old, sensitive documents by shredding and recycling them at the Shred-A-Thon. All items will be shred on site by a secure shredding service, New England Security Shredders.
Members of the community can bring up to three legal size file boxes or three 13-gallon kitchen trash bags to be shred for free. However, we will be accepting donations for Habitat for Humanity during the event. The Shred-A-Thon helps raise awareness about recycling and of course the importance of shredding personal documents to protect against identity theft.
Important documents to bring to the Shred-A-Thon include bank statements, tax returns, medical bills, credit card statements and other personal documents.
For more information contact Joanne Lattanzi, AVP/Marketing 978-466-7240 or marketing@all-onecu.com.
Q. Where Can I find my Member Number?
A. For the security of our members accounts, member account numbers can be obtained by calling 800-649-4646 or stopping by a branch.
Q. How are my Rewards Interest Credits being displayed on my statement?
A. Due to our change in cycle dates moving to the 7th of each month beginning in June, if you did not qualify for rewards in previous months, you will notice your online banking history does not match your statement. Rewards interest was reflected in your account balance at the beginning of the month and showed as a part of the balance for the entire cycle, once the account did not meet qualifications the rewards were deducted. Moving forward all reward interest credits will not post unless the account qualifications are met.
Q. Can I open an account online?
A. Yes, our online account opening feature is now available on our website!
Q. Can I set up alerts via online banking or the mobile app?
A. Currently the alerts are not being delivered real-time, and we are working with our vendor to fix the issue. We except to have this issue corrected soon.
Q. How can I sign up for estatements/paperless statements?
A. If you are not yet subscribed to estatements, you can do so via online banking, under Accounts, eDocuments, then Settings. If you are already subscribed to estatements you will receive them going forward but we ask that you please verify via online banking that you are subscribed.
Please check back as we will continue to update our Frequently Asked Questions (FAQ’s).
Leominster, MA – Andrew Leblanc has been promoted to Vice President of Information Technology at All One Credit Union. Andrew joined the Credit Union in April 2018 and recently held the title of Assistant Vice President Information Security Officer. In this new role, Andrew will oversee the day-to-day performance, operation, and compliance of the Information Technology department. He will also provide vision, leadership and management for the development, implementation, and support of LCU’s Information Technology and communication systems and will participate in the development of strategic plans and solutions to help achieve current and future Credit Union goals and technological needs. Andrew holds an AS in Computer Systems Networking and Telecommunications from ITT Technical Institute, a BS in Information Technology from Northeastern University, and an MBA in Management and Operations from Fitchburg State University.
Andrew Leblanc
Leominster, MA –All One Credit Union is proud to announce the following employees have been recently promoted within the organization.
Nicole Legere has been promoted to Vice President Compliance Officer. Nicole was hired in October 2015 as the Compliance Officer and then promoted AVP Compliance Officer in December 2016. She has made significant contributions to the Credit Union through her management of the Compliance Program, Vendor Management Program, Fraud Management, Bank Secrecy Program, and Internal Audit Program. Nicole earned a bachelor’s degree in Political Science & Government from the University of Massachusetts at Amherst and her Juris Doctor from Roger Williams University School of Law. She has been admitted to both the Massachusetts and New York Bar.
Andrew Leblanc has been promoted to Assistant Vice President Information Security Officer. Andrew joined LCU in April 2018 as the IT Risk Manager. As the Credit Union’s subject matter expert on cybersecurity, information security, and data privacy, he has made excellent contributions to LCU in these areas Andrew holds an AS in Computer Systems Networking and Telecommunications from ITT Technical Institute, a BS in Information Technology from Northeastern University, and an MBA in Management and Operations from Fitchburg State University.
Holly Ogden has been promoted to Assistant Vice President Mortgages. Holly joined LCU in February 2020 as the Mortgage Pipeline Manager. With 25 years’ experience in the industry, Holly has proven to be an asset to the Mortgage Team and to the Credit Union. Her level of knowledge has significantly improved processes and workflows in her department. Under Holly’s leadership and coaching, her team exceeded production goals in 2020 and 2021. Holly earned a BA in English from Massachusetts College of Liberal Arts.
Danielle Duval has been promoted to Assistant Vice President Collections. Danielle has been with LCU since August 2019 as the Collections Manager. Danielle attended Sacred Heart University and has over 15 years of experience in Commercial Lending and Collections. Danielle has consistently performed at a high level while demonstrating her strong knowledge in the area of collections, collection laws, repossessions, foreclosures and loan modifications. She has proven to be very committed to her role and to developing and training her team.
Justin Silva has been promoted to Assistant Vice President Retail Administrator. Justin has been with LCU for 22 years and holds an ASBA in Management from New England College of Business. He originally joined LCU as an intern from Worcester Vocational High School and was then hired to work at the West Boylston Street Branch as a Teller. During his tenure, he progressed through a variety of roles in the branch network up to Assistant Branch Manager and was promoted Retail Administrator in 2008. His experience and knowledge in branch operations, retail systems and member service are invaluable.
Maila Berry has been promoted to Assistant Vice President Operations. Maila has been with LCU for 25 years. She spent the first half of her career in Retail progressing through a variety of branch roles up to Branch Manager.
During the last 12 years, she has become LCU’s IRA expert and has made strong contributions to the Operations Division. Maila earned an associate degree from Becker College in Criminal Justice and a bachelor’s degree from Anna Maria College in Criminal Justice. Maila is also a Certified IRA Specialist (CIS I).
Nichole Howarth has been promoted to Assistant Vice President Digital & Member Service Center. Nichole joined LCU in 2017 as a Teller Supervisor and was promoted to Digital & Member Service Center Manager in 2019.
Nichole holds a BA in History from Merrimack College and has a strong management background from another industry. Under Nichole’s leadership, her department has grown significantly with the expansion of the digital services area as well as the addition of business services. Nichole is very committed to All One Credit Union, her team and our members.
Arden Twining has been promoted to Assistant Vice President Learning & Development. Arden joined LCU in 2015 as the Training Specialist and was promoted to Training Manager in 2016. She brings over 20 years of experience in the training and learning and development arena from a variety of industries. Arden attended the University of Massachusetts at Amherst and is currently completing a bachelor’s degree from St. Joseph’s College in Adult Education and Training. Arden brings a unique skill set in designing, developing, and writing training programs.
Josh Laprade has been promoted to IT Manager. Josh joined LCU in 2017 as an IT Analyst. He was promoted to IT Systems Admin II in 2019, and then to IT Team Lead 2021. Josh holds an AS in Computer Network and Service Technology and a BS in Computer Information Systems from New England Institute of Technology. Josh has made significant contributions to the Credit Union’s IT Team and is extremely dedicated to his role. He is consistently looking to improve technology and efficiencies across the Credit Union.
Effective Monday, February 7, 2022, all branch locations will resume normal lobby and drive-up hours. For your health and safety, masks must be worn in all of our branches as well as our Headquarters building as we continue with the Mask Mandate as advised by the Department of Public Health. We look forward to seeing you and thank you for your patience and continued support.
