Dear Member:
We have some exciting news to share with you! The renovation at our Main Branch (20 Adams Street, Leominster) is nearing completion and will be opening on Monday, September 9, 2024! We are very thankful for our loyal members and employees for sticking with us over the last year as we faced many hurdles due to the devastating flood in Leominster. We cannot wait to welcome you back to our new and improved space!
To complete the transition and testing of all equipment, our Main Branch will be closed on Friday, September 6th, and Saturday September 7th. Please visit any of our additional branch locations during this time or utilize our 24/7 online and mobile banking.
We also wanted to make you aware that we will be transitioning from offering drive-up teller services to drive-up ATM only at our detached drive-up building at 26 Adams Street, Leominster. While drive-up teller services will no longer be available at this location, our team will continue to play a crucial role in providing exceptional service. Our Main Office Team is ready to assist members with any questions or issues.
Frequently Asked Questions
- When is our Main Branch re-opening?
Our Main Branch (20 Adams Street, Leominster) is reopening on Monday, September 9, 2024, for regular business hours. Our Temporary location in our Headquarters Building will no longer be available.
- Will the Branch look different when it opens on September 9?
Yes! We will be unveiling our new name in the beginning of October but when you enter the Branch not only will the space look different, but you will also notice an entire new color scheme! Stay tuned for more information about our unveiling and official grand opening!
- Why is the credit union transitioning away from teller drive-up service at the HQ location?
We are evolving to better serve our members’ needs by offering more convenient and efficient banking options. We plan to add an additional ATM lane in the Spring of 2025.
- What services will be available at the ATM lanes?
Our ATM lane offers a wide range of services, including cash withdrawals, deposits, account transfers, and more.
- How do I make deposits without a teller?
Deposits can be made through the ATM lanes by inserting cash or checks directly into the machine. Our ATMs are equipped with advanced technology to securely process deposits.
- Are there any changes to fees or account access with this transition?
There are no changes to fees or account access. Members can still access their accounts as usual through the ATMs, online banking, mobile app, or in-branch.
- Will there be longer wait times at the ATM lanes compared to teller service?
Our goal is to provide quick and efficient service at the ATM lanes. While wait times may vary depending on demand, we’re committed to minimizing any inconvenience to our members.
- Can I still access other banking services inside the branch?
Yes, our branch will still be open for all other banking needs, including loan applications, account openings, and in-person assistance from our staff.
- Does LCU have other locations with Drive-Up Teller Services:
Yes, we have 6 additional Branch locations with Drive-Up Teller Services and ATMs. See locations here Also, remember we have 24/7 online and mobile banking!
We understand that this transition may require some adjustment, but we are here to answer any questions, and help you achieve your financial goals.
Again, we thank you for your loyalty, commitment and cooperation and we look forward to welcoming you back into the Branch on Monday, September 9!
Thank you,
All One Credit Union
