Important Branch Update Regarding COVID-19

Updated: Thursday, July 16, 2020

As our reopening efforts cautiously continue, the following branch lobbies will be opening on Monday, July 20, 2020 with capacity requirements:

North Leominster Branch, 1316 Main St., Leominster
Worcester, 137 Shrewsbury St., Worcester

Please note: The above Drive-Ups are currently open.

The following branch lobbies and Drive-Ups are currently open:

Main Branch, 20 Adams St., Leominster
Clinton Branch, 159 Mechanic St., Clinton
Holden Branch, 715 Main St., Holden
West Boylston St. Branch, 910 West Boylston St., Worcester

The following branch continues to serve you through the Drive-Up:

Sterling Branch, 7 Main St., Sterling

Please note: The Sterling Branch will also be taking appointments, to schedule an appointment, please call, 800-649-4646.

For branch hours of operation, click here.

Mobile, Online, Telephone Banking and ATMs
We offer 24/7 Online and Mobile Banking, Automated Telephone Banking (MEL) and ATMs. We encourage all members to utilize online banking and the LCU Mobile App to check balances, make payments, transfer funds, or deposit checks. If you haven’t enrolled in Online and Mobile Banking, we encourage you to do so. Please call our Member Service Center at 800-649-4646 who will be happy to assist with the enrollment process.

Reminders:
Masks
Face masks must be worn when visiting one of our branches. We respectfully ask that when visiting one of our branch lobbies that your face mask be lowered while entering the building, for security purposes, and then can be put back on when the first social distancing floor marker is reached.

If you believe you are a victim of fraud
Continue to be alert and don’t fall prey to panic or intimidation to do anything that may compromise your personal information. For useful information regarding Coronavirus related scams, please visit the Federal Trade Commission, https://www.ftc.gov/.

If you believe your identity has been stolen and a fraudulent unemployment claim has been filed on your behalf, learn how to report the fraud and what to do to protect yourself by visiting, https://www.mass.gov/info-details/report-unemployment-benefits-fraud.

Financially impacted
If you have been financially impacted by COVID-19 and are having difficulty making a payment, please contact our Member Service Center at 800-649-4646 for additional assistance.

We will continue to take steps to keep both our members and staff safe. We thank you for your continued loyalty and look forward to servicing all of your banking needs. Please visit our website, www.leominstercu.com, for further updates, safety and security protocol and other important information.

Updated: Thursday, June 25, 2020

As our cautious reopening efforts continue, the following Branch Lobbies and Drive-Ups are open:

Main Branch, 20 Adams St., Leominster
Clinton Branch, 159 Mechanic St., Clinton
Holden Branch, 715 Main St., Holden
West Boylston St. Branch, 910 West Boylston St., Worcester

The above locations continue to take appointments, please call our Member Service Center at 800-649-4646, to schedule.

The following branches continue to serve you through the Drive-Up Only:

North Leominster Branch, 1316 Main St., Leominster
Sterling Branch, 7 Main Street, Sterling
Worcester, 137 Shrewsbury Street, Worcester

Financially impacted
Please remember, if you have been financially impacted by COVID-19 and are having difficulty making a payment, please contact our Member Service Center at 800-649-4646 for additional assistance.

Updated: Friday, June 5, 2020

As we slowly enter the next phase of re-opening some of our branch locations on Monday, June 8, we will be limiting member capacity in order to serve you safely and securely. We will also continue to take appointments, please call our Member Service Center at 800-649-4646, to schedule.

Branch lobbies reopening and their maximum member allowance are as follows:

Main Branch, 20 Adams St., Leominster: 5 members
Clinton Branch, 159 Mechanic St., Clinton: 5 members
Holden Branch, 715 Main St., Holden: 4 members
West Boylston St. Branch, 910 West Boylston St., Worcester: 4 members

LCU continues to follow the appropriate health guidelines of social distancing, requiring masks be worn when entering our lobbies and ask that specific doorways be used when entering or exiting our buildings.

The following safety precautions have been implemented:

Face masks must be worn when visiting one of our branches.
We respectfully ask that when visiting one of our branch lobbies that your face mask be lowered while entering the building, for security purposes, and then can be put back on when the first social distancing floor marker is reached.
Social distance floor markers have been placed in our lobbies.
Hand sanitizer is available.
Sneeze guards/plexi-glass has been installed at each teller area.
Single use pens available upon request.
Our coin machines will not be available at this time.
Please do not visit a branch if you are sick or have been exposed to those who are sick.

Due to the capacity limits set in our open branches, please expect longer than normal wait times. We appreciate your patience with us.

We strongly encourage that members continue to use electronic and digital services as well as our Drive-Up locations, as an alternative to visiting a branch.

Please remember, if you have been financially impacted by COVID-19 and are having difficulty making a payment, please contact our Member Service Center at 800-649-4646 for additional assistance.

We will continue to take steps to keep both our members and staff safe. We thank you for your continued loyalty and look forward to servicing all of your banking needs. Please visit our website, Leominstercu.com, for further updates, safety and security protocol and important information before planning your visit.

Updated: Friday, May 29, 2020

As the Governor begins to slowly re-open businesses in Massachusetts, we have made the decision to keep our lobbies temporarily closed until at least June 8. We will continue to take essential appointments (Main Office, Clinton, Holden and West Boylston Street, Worcester only) and all of our Drive-Up locations will remain open for regular business hours as well as access to our 24/7 ATMs, Online and Mobile Banking.

If You Have Been Financially Impacted by COVID-19
Please remember, if you have been financially impacted by the COVID-19 and are having difficulty making a payment, please contact our Member Service Center at 800-649-4646 for additional assistance.

Mobile and Online
Mobile and Online Banking are available 24/7 to handle all your banking needs from checking balances, making payments, transferring funds, or depositing checks. If you haven’t enrolled in Online and Mobile Banking, we encourage you to do so. Please call our Member Service Center at 800-649-4646 who will be happy to assist with the enrollment process. Please visit leominstercu.com for additional convenient electronic services such as POPMoney and SecureAlerts.

Please know we are thinking of you and your families and will continue to keep you updated.

Updated: Friday, May 15, 2020

All One Credit Union’s top priority continues to be the health and wellness of our members and employees. As the Governor begins Phase 1 of slowly re-opening businesses in Massachusetts, we have made the decision to continue to keep our lobbies temporarily closed until at least June 1. We will continue to take essential appointments (Main Office, Clinton, Holden and West Boylston Street, Worcester only) and all of our Drive-Up locations will remain open for regular business hours as well as access to our 24/7 ATM’s, Online and Mobile Banking.

Mobile and Online
We encourage all members to utilize Online Banking and the LCU Mobile App to check balances, make payments, transfer funds, or deposit checks. If you haven’t enrolled in Online and Mobile banking, we encourage you to do so. Please call our Member Service Center at 800-649-4646 who will be happy to assist with the enrollment process.

Disinfection
We continue to take the necessary steps to serve you safely and securely. We have enhanced cleaning at our locations and our team is taking extra precautions to help keep members and the community in good health. We continue to sanitize our branches and the Drive-Up touch points such as tubes and ATM’s.

Upcoming Enhancements
To better serve our members, the following system enhancements will be performed next week:

Monday, May 18, from 12:00am to 6:00am as system maintenance is performed, Mobile and Online Banking, as well as ATM and Debit Card transactions, may experience intermittent disruption.
Wednesday, May 20, we will be upgrading our Website Server. You may experience intermittent disruption during this time. If you experience any transaction issues during this time, please visit our Drive-Up locations or call our Member Service Center, 800-649-4646, for assistance during regular business hours.

Please know we are thinking of you and your families and we thank you for your cooperation, patience and trust in All One Credit Union. We look forward to seeing you soon!

Updated: Monday, May 4, 2020

Mask Requirement Beginning May 6

Our branch lobbies continue to be temporarily closed. For the health and safety of our members and employees, beginning May 6, 2020, if you have an essential appointment at a branch (Main Office, Clinton, Holden and West Boylston Street, Worcester only) due to the order signed by Governor Charlie Baker, masks must be worn at all times. We thank you in advance for your cooperation.

Updated: Friday, April 10, 2020 –

As Massachusetts continues to be impacted by the spread of COVID-19, we wanted to share with you some helpful information and reminders to make sure that we can meet your financial needs without interruption in service.

Mobile and Online
We encourage all members to utilize online banking and the LCU mobile app to check balances, make payments, transfer funds, or deposit checks. If you haven’t enrolled in online and mobile banking, we encourage you to do so. Please call our Member Service Center at 800-649-4646 (hours below) who will be happy to assist with the enrollment process.

For more details on our mobile banking platforms, please see links below:

Don’t forget – for your convenience you can also open an account online.

Member Service Center Phone Number and Hours of Operation
Please call 800-649-4646 to speak with a Member Service Representative:
Monday, Tuesday, Wednesday, Friday – 8:30am to 5:00pm
Thursday- 8:30am to 6:00pm
Saturday – 9:00am to 12:00pm

Online Chat is available via our website:
Monday through Friday – 9:00am to 4:00pm
Saturday – 9:00am to 12:00pm

If You Are Financially Impacted by COVID-19
If you have been financially impacted by the coronavirus and are having difficulty making a payment, please contact our Member Service Center at 800-649-4646 for additional assistance.

ATM Networks: SUM/MoneyPass
All One Credit Union is a member of the SUM and MoneyPass surcharge free ATM networks. This means LCU debit card members have access to thousands of surcharge-free ATMs around the country. A list of surcharge free ATMs can be found at SUM-atm.com and MoneyPass.com or by downloading the respective mobile apps at the App Store or GooglePlay. For more information on surcharge free ATMs at LCU visit leominstercu.com/personal-banking/atm-networks/.

Drive-Up
All our Drive-Up locations will remain open during regular business hours.

Branch Appointments
Our lobby locations are temporarily closed. If you need to schedule an essential appointment at a branch (Main Office, Clinton, Holden and West Boylston Street, Worcester only) please contact our Member Service Center at 800-649-4646 for help with arrangements.

Automated Telephone Banking/Member Express Line (MEL)
From your phone, you can check account balances, checks paid, interest earned, account transfers and more. Call 800-649-4646 and listen for the prompt for MEL.

Filing for Unemployment during COVID-19
For more information and answers to frequently asked questions about filing for unemployment during the COVID-19 emergency, please visit mass.gov/info-details/employee-unemployment-faq-covid-19.

Questions regarding Stimulus Checks
Based on the current information available on the IRS.gov website, here are some facts about stimulus payments from their site as of April 7, 2020.

Fraud/Scammers
As always, times of uncertainty bring out scammers. Be alert and don’t fall prey to panic or intimidation to do anything that may compromise your personal information. For useful information regarding Coronavirus related scams, please visit the Federal Trade Commission, ftc.gov.

Additional Information about COVID-19
For additional information about COVID-19, please visit:

Center for Disease Control and Prevention: cdc.gov
World Health Organization: who.int
Commonwealth of Massachusetts: mass.gov
Your local health department website

For more information, please visit our website or call 800-649-4646. As always, we thank you for your cooperation, patience and trust in All One Credit Union.

Updated: Monday, March 23, 2020

All One Credit Union is well prepared to help you without interruption in service and as an essential business, we will remain open to serve you. Our highest priority continues to be the health and well-being of our members and our staff. By temporarily limiting branch access to drive-thru service, we reduce the risk for virus exposure, yet remain available to meet the financial needs of our members. If you need to make an appointment (Main Office, Clinton, Holden, West Boylston Street), please contact our Member Service Center at 800-649-4646. Please remember that we offer 24/7 Online and Mobile Banking, Automated Telephone Banking (MEL) and ATMs.

As we continue to monitor COVID-19, we will provide updates to this page as needed.

Please see below for more detailed information.

Temporary Branch Lobby Closings
For the health and safety of our members and employees, our branch lobby locations will temporarily close, effective Wednesday, March 18, 2020. If you have an appointment or need to schedule one (Main Office, Clinton, Holden & West Boylston Street only), please call 800-649-4646 for assistance. We apologize for any inconvenience this may cause and we thank you for your understanding.

Drive-Up
All our Drive-Up locations will remain open during regular business hours.

Your Funds are Safe
As a member of All One Credit Union, every dollar you deposit is safe, secure, and 100% insured. All deposits are fully insured by a combined insurance coverage of the NCUA, up to $250,000, and the MSIC covers the rest.

Mobile, Online, Telephone Banking and ATMs
Please remember that we offer 24/7 Online and Mobile Banking, Automated Telephone Banking (MEL) and ATMs. We encourage all members to utilize online banking and the LCU mobile app to check balances, make payments, transfer funds, or deposit checks. If you haven’t enrolled in online and mobile banking, we encourage you to do so. Please call our Member Service Center at 800-649-4646 who will be happy to assist with the enrollment process.

Branch Appointments
If you have an appointment scheduled at a branch location or need to schedule one, please contact our Member Service Center at 800-649-4646 for help with arrangements.

Additional Information about COVID-19
For additional information about COVID-19, please visit

Center for Disease Control and Prevention: https://www.cdc.gov/
World Health Organization: https://www.who.int/
Commonwealth of Massachusetts: https://www.mass.gov/
Your local health department website

Thank you for your cooperation, patience and trust in All One Credit Union. Please know we are thinking of you and your families and will support you through these challenging times.

Updated: Monday, March 16, 2020

Important Health Alert regarding COVID-19

All One Credit Union (LCU) is taking the necessary steps to serve you safely and securely. Out of an abundance of caution and in accordance with our own internal protocol, we respectfully ask everyone to adhere to the following:

Please refrain from visiting our branches if you or a member of your household:

Have been diagnosed with COVID-19 (either a presumptive positive diagnosis by local doctors or a diagnosis confirmed by the CDC)
Have been in close contact with a person diagnosed with COVID-19
Have been at a facility where any person has been diagnosed with COVID-19
Have been in any of the following locations in the past 14 days:◦China
- Hong Kong
- Iran
- Italy
- Japan
- South Korea

We encourage all members to utilize online banking and the LCU mobile app to check balances, make payments, transfer funds, or deposit checks. Visit leominstercu.com for additional updates.

We thank you in advance for understanding.

Updated: Friday, March 13, 2020

A message to our valued members about COVID-19

As Massachusetts continues to be impacted by the spread of COVID-19, please be advised that All One Credit Union (LCU) is taking the necessary steps to serve you safely and securely. Operations will continue and we are here to serve your financial needs. As this situation is evolving rapidly, our main priority is the health, safety, and well-being of our staff and members.

In addition to our in-branch services please remember that we offer 24/7 Online and Mobile Banking, Automated Telephone Banking and ATMs. We encourage all members to utilize Online Banking and the LCU Mobile App to check balances, make payments, transfer funds, or deposit checks. If you haven’t enrolled in Online and Mobile banking, we encourage you to do so. Call our Member Service Center at 800-649-4646 who will be happy to assist with the enrollment process. All One Credit Union is well prepared to help you without interruption in service.

We have enhanced cleaning at our locations and our team will be taking extra precautions to help keep members and the community in good health. We will continue to monitor the situation closely and evaluate additional measures to support our members and community as needs arise. Please continue to check your emails from us and visit our website for regular updates. For additional information about COVID-19, you can find the latest report from the CDC at https://www.cdc.gov/ or your local health department website.

Thank you for your cooperation, patience and trust in All One Credit Union. Please know we are thinking of you and your families and will support you through these challenging times.